How about support?
All our products come with unlimited email support. If you have questions not
answered in this FAQ, contact support
Here
How about new versions?
New versions of our products can always be downloaded from our website. Your
current registration number will continue to work with new minor versions. Your
registration code will not work with new major versions. So if you bought
version 1.0, all 1.x downloads should work with it. A 2.x download will not work
with your 1.x registration code.
However, if a new major version of the product is released within one year of
your purchase you can apply for a new registration code with us. You can do so
by forwarding the original "Order Confirmation" message, which includes your
current registration-code to
sales@nsauditor.com
I lost my registration key...
What to do now?
Please send an email to support containing as much relevant information as
possible:
• Product it concerns.
• (Approximate) date of purchase.
• Your name.
• Company name (if applicable).
• Email address at the time of purchase. If you are not sure, please list
all addresses you could have used.
Your product does 90% of what we need, but ...
You can make a feature request by sending us an email. If it would be an
enhancement to all our customers, we will add it to the product. If we decide
not to include it, you can request a custom build for a special price.
Nsauditor primarily designed to monitor from inside the network,
correct?
Nsauditor combines the functions of a port scanner - network auditor and a
network monitor, the program includes Intrusion detection
system based on Security Events Log analyzer and notifies of possible intrusions
- attacks by using E-mail, Net Send, Speech Recognition
methods or by playing user selected voice file.
Single installation on one computer in a small (5-25 computers)
network audits the whole sub-net or does a copy have to be installed and run
from each machine?
1 User License - single installation on one computer allows scanning of all
subnets , but this license allows installing the program only on one computer
and monitoring security events from the same computer.
5,10,25,50,100,250 User License - single installation in one computer allows
scanning of all subnets , but this license allows installing the program to
corresponding number of computers and monitoring security events from all
installed computers.
Could it be run remotely? By this I mean I install a copy on a
machine in my client's office then I VNC/VPN into that computer and run the
auditing functions and get the reports produced and be able to them e-mail to
myself and my client.
Yes, we have tested it in our lab using remote management tools.
If I was to purchase a block of licenses, could I install a
single copy on each of my client's networks? Or do I need to purchase a license
for each of my clients individually?
The user purchases a single license for the use of software, by the
purchaser, the purchaser's employees or accredited agents. The license can be
used by the number of users the license was issued to. If you buy for example 50
User License you can install it on 50 computers.
