How about support?
All our products come with unlimited email support. If
you have questions not answered in this FAQ, contact support Here
How about new versions?
New versions of our products can always be
downloaded from our website. Your current registration
number will continue to work with new minor versions. Your
registration code will not work with new major versions. So
if you bought version 1.0, all 1.x downloads should work
with it. A 2.x download will not work with your 1.x
registration code.
However, if a new major version of
the product is released within one year of your purchase you
can apply for a new registration code with us. You can do so
by forwarding the original "Order Confirmation" message,
which includes your current registration-code to sales@nsauditor.com
I lost my
registration key... What to do now?
Please send an email to support containing as much
relevant information as possible:
• Product it concerns.
• (Approximate) date of purchase.
• Your name.
• Company name (if applicable).
• Email address at the time of purchase. If you are
not sure, please list all addresses you could have used.
Your product does 90% of what we
need, but ...
You can make a feature request by sending
us an email. If it would be an enhancement to all our
customers, we will add it to the product. If we decide not
to include it, you can request a custom build for a special
price.
Nsauditor primarily designed to
monitor from inside the network, correct?
Nsauditor combines the functions of a port
scanner - network auditor and a network monitor, the program
includes Intrusion detection system based on Security
Events Log analyzer and notifies of possible intrusions -
attacks by using E-mail, Net Send, Speech Recognition methods or by playing user selected voice file.
Single installation on one computer in a small (5-25 computers)
network audits the whole sub-net or does a copy have to be
installed and run from each
machine?
1 User License - single
installation on one computer allows scanning of all subnets
, but this license allows installing the program only on one
computer and monitoring security events from the same
computer.
5,10,25,50,100,250 User License - single
installation in one computer allows scanning of all subnets
, but this license allows installing the program to
corresponding number of computers and monitoring security
events from all installed computers.
Could it be run
remotely? By this I mean I install a copy on a machine in my
client's office then I VNC/VPN into that computer and run
the auditing functions and get the reports produced and be
able to them e-mail to myself and my
client.
Yes, we have tested it in our lab using remote management
tools.
If I was to
purchase a block of licenses, could I install a single copy
on each of my client's networks? Or do I need to purchase a
license for each of my clients
individually?
The user purchases a single license for the
use of software, by the purchaser, the purchaser's employees
or accredited agents. The license can be used by the number
of users the license was issued to. If you buy for example
50 User License you can install it on 50 computers.
